Backend Developer ServiceNow - User Ordering Portal / Employee Center (m/f)

GROUP IT Services is a functionally managed department that works for the Global Technology Platforms of EDT GmbH.

We are looking for an experienced ServiceNow Backend Developer to strengthen our User Ordering Portal (UOP) team.

In this role, you will design, develop, and continuously improve backend solutions for our ServiceNow-based ordering environment, with a particular focus on Request Management, Request Fulfillment, Service Catalog, Employee Center, and AI-powered ServiceNow capabilities.

You will work closely with Product Owners, developers, administrators, process experts, and other stakeholders to translate business and technical requirements into scalable, maintainable, and user-oriented solutions.

Your Responsibilities

Backend Development

• Design, develop, and implement custom solutions and extensions within ServiceNow, particularly for Request Management, Request Fulfillment, Service Catalog, and Employee Center.

Process Customization & Continuous Improvement

• Analyze existing request and fulfillment processes, identify improvement opportunities, and implement technical enhancements that increase efficiency, quality, maintainability, and automation.

System & Data Integration

• Integrate external systems and data sources with ServiceNow to enable reliable and seamless data exchange related to requests, catalog items, assets, and other relevant information.

Workflow Automation

• Design and implement workflows and automation to reduce manual activities, streamline fulfillment processes, and improve processing times.

Employee Center Development

• Implement, customize, and maintain Employee Center functionality while ensuring alignment with applicable E.ON design and style guidelines.

Now Assist & Generative AI

• Support the implementation, configuration, and continuous improvement of ServiceNow Now Assist and Generative AI capabilities, including the AI Catalog Builder and other AI-powered ServiceNow features. Contribute to developing and maintaining applications and solutions that leverage these capabilities.

Quality Assurance & Testing

• Develop and execute appropriate testing and quality assurance measures to ensure solutions are robust, maintainable, and meet functional and technical requirements.

Incident Management & Troubleshooting

• Actively contribute to incident resolution, technical troubleshooting, root cause analysis, and the implementation of sustainable fixes.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, implementation guidelines, and supporting materials. Share knowledge with developers, administrators, and other relevant stakeholders.

Technology Collaboration

• Be open to working with technologies and tools beyond ServiceNow, including New Relic, Jira, and Confluence, as required by the product and development environment.

Requirements:

• At least 3 years of hands-on experience with ServiceNow configuration and development.
• Strong experience in backend development, preferably within ServiceNow or comparable IT Service Management platforms.
• Strong knowledge of JavaScript and ServiceNow-specific technologies such as GlideScript and Jelly.
• Experience with web technologies such as HTML5, CSS3, and JavaScript. Knowledge of frameworks such as React, Angular, or Vue.js is beneficial.
• Strong knowledge of designing and implementing ServiceNow workflows, business rules, notifications, and automation.
• Practical experience with Service Catalog, Asset Management, Configuration Management, Request Management, Request Fulfillment, and Employee Center in ServiceNow.
• Experience with or strong knowledge of ServiceNow Now Assist, Generative AI capabilities, AI-powered features, and application development is highly desirable.
• Ability to analyze business and technical requirements and translate them into sustainable technical solutions.
• Strong analytical and problem-solving skills, including the ability to troubleshoot complex technical issues and perform root cause analysis.
• Good understanding of software quality, testing, maintainability, and technical documentation.
• Strong team orientation and communication skills, with the ability to collaborate effectively with developers, administrators, Product Owners, process experts, and end users.
• Openness to working across technologies and continuously expanding technical knowledge, particularly in the area of AI-enabled ServiceNow capabilities.

Education, Training & Certifications

A Bachelor's degree in Computer Science, Software Engineering, Business Informatics, or a related field is advantageous.

Required ServiceNow training:

• Administration Fundamentals

Required ServiceNow certifications:

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)

Considered an advantage:

• Certified Application Developer (CAD)

What We Are Looking For

Beyond technical expertise, we are looking for someone who takes end-to-end ownership of technical solutions. You should be comfortable working in a product-oriented environment, proactively identifying improvements, challenging existing solutions when appropriate, and collaborating across teams to continuously improve the User Ordering Portal.

We are particularly interested in someone who combines hands-on ServiceNow development, automation, troubleshooting, and AI-related capabilities and is interested in helping us expand the use of Now Assist and other AI-powered ServiceNow features within our product.

Why it is great to work at E.ON

• We offer stability you can rely on in the long term.
• People feel good working here – we rank among the TOP 5 employers on Atmoskop.
• Every year, we credit CZK 21,620 to your personal benefits account, which you can use as you like – for culture, experiences, holidays, dental care, or a Multisport card.
• Every colleague is entitled to a performance‑based bonus linked to agreed targets and work performance evaluation.
• Health and safety come first – you have access to the uLékaře medical service and a company psychologist.
• You get 5 weeks of vacation plus additional days off depending on your years of service.
• We provide paid leave for personal and family events beyond the Labour Code (e.g., childbirth, wedding, moving).
• We value people who help others – we reward unpaid blood donation with additional days off beyond legal requirements, and we offer 2 paid days for volunteering activities.
• We contribute to your pension scheme or long‑term investment product (DIP), and we also support your meals through a meal allowance of CZK 115 per working day.
• Our standard working week is 37.5 hours. If the position allows it, working hours are flexible – sometimes you may need to stay a bit longer, other times you can leave earlier.
• For roles where it is possible, we offer home office options.
• Our employees and their family members can benefit from discounted mobile tariffs.
• We support parents returning from maternity or parental leave with a financial contribution of CZK 80,040. Colleagues with disabilities receive a higher contribution to their personal benefits account depending on the level of disability – up to CZK 20,000 extra per year. 

Requisition ID: 246660 

Preferred start date: 1.1.2027
 

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If you have any questions, you can contact:  David Kapin tel. +420 705 868 630.

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

E.ON is a privately-owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.