Customer Value Business Analyst (f/m/d)

E.ON SE | Permanent | Full time; Part time  

E.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world, achieve net zero and connect everyone to good energy. To achieve this, we are focusing our actions on sustainability, digitalisation and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.

We are looking for a Customer Value Business Analyst (f/m/d) to join our E.ON SE team as soon as possible. 

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Customer Value Business Analyst to join us.

In this role, you'll support the translation of strategy into action. Working closely with our regional teams, you'll use data and insights to extend our customer-centric mindset, contribute to performance tracking, and support commercial decision-making.Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground.

What you'll be doing

• Work closely with regional markets: Work with the local CVM teams, supporting alignment on priorities, interpreting market dynamics, and contributing to initiatives with measurable commercial and customer impact.
• Support CVM development: Contribute to the further development of CVM capabilities by applying a holistic customer perspective and enabling market-wide personalization strategies.
• Promote value-driven mindset: Collaborate with teams to encourage customer-value-based decision making
• Optimize business processes: Assess and challenge existing regional processes, identifying structural drivers of customer value and analyse improvement opportunities based on data driven insights.
• Track performance and impact: Support the development of key performance indicators (KPIs) that capture both commercial results and customer experience impact.
• Accelerate best practices: Foster exchange on learnings and proven approaches across regions, helping increase adoption and maximizing impact through collaboration with relevant stakeholders.

What we're looking for

• Proven experience: Strong track record as a Business, Data Analyst or in a similar role, ideally in a retail or multi-market environment. You can connect data, identify trends, and derive actionable recommendations.
• CVM experience: Expertise in CVM, loyalty, or retention strategies, with a focus on commercial impact backed by a strong understanding of data and modelling.
• Strong communication skills: Excellent communication skills, with the ability to articulate complex topics to diverse stakeholder groups at all levels.
• Collaborative mindset: Comfortable working with diverse teams and coordinating across cultural and organizational contexts.
• Hands-on and pragmatic mindset: You're a proactive problem-solver who is willing to dive in, get things done, and stay open to new trends.
• Fluent English: Excellent written and spoken English is essential.

What we offer you

E.ON is united in working on the most exciting issue that our generation needs to solve: climate change! With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children #WE shape the future.

To keep you motivated and healthy we are offering you the following benefits:

• High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad: up to 20 days in the European economic area
• Modern and agile work environment: a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
• Personal growth: life-long independent learning making use of a broad range of training and development opportunities
• Family service support: in all life situations through cooperation partners in childcare, holiday care, nursing support or everyday assistance
• Full board: a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
• Various health offers: e.g. physiotherapy, inhouse fitness club, flu vaccinations, mental health
• Corporate benefits: employee share program, pension scheme, employee discounts, several special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual mobility: private car and bike leasing

Do you have questions?

If you have any questions about this role, please contact: Yannik Havers, yannik.havers@eon.com.

For further information please contact Beatrice Rapp, beatrice.rapp@eon.com.

Are you already convinced that this is the next step in your career? If yes, we would be happy if you would register and apply online! 

Please note that applications via email will not be considered. Please only use our online application system.

What you need to know:

Contract type: Permanent
Work Model: Hybrid 
Working time: Full time; Part time 
Company: E.ON SE
Function area: Corporate Development / Strategy; Customer Service
Location: Essen