Operations Manager (f/m/d)

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as Operations Manager (f/m/d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

Our FEH IT team (Digital Solutions I Future Energy Home) develops and operates software to manage home energy devices such as photovoltaic, inverters, batteries, EV charging wall boxes, heat pumps and meters as a cloud-based solution for our central and local units so they can rollout those solutions to the end-customers. We integrate with numerous vendors’ devices and apply centralized insights, analytics and control mechanisms for these devices.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture! We want the job to fit your life situation. Therefore, you can choose to apply in full or part-time. Our team is located throughout Germany but also in the metropolitan region of Essen. You can work from Hannover, Hamburg, Berlin, München, Würzburg, Essen, Frankfurt am Main, or from home.
 

meaningful & challenging – your tasks

• Lead the planning, design, implementation and maintenance of digital solutions
• Define and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Key Performance Indicators (KPIs) 
• Develop and implement incident management, problem management, change management and service request management processes and procedures
• Collaborate with cross-functional teams, including IT infrastructure, applications, security, and business units, to ensure a high quality operation
• Manage vendor and service provider relationships, including performance evaluation and escalation management
• Prepare and present reports, metrics and analysis to stakeholders

authentic & ambitious – your profile

• Degree in Information Technology, Computer Science or related field
• Proven experience in IT Service Management 
• Familiarity with project management tools and processes, e.g. Jira
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Solid understanding of the ITIL framework and IT Service Management best practices
• Strong analytical and problem solving skills with a proactive and strategic approach to identifying and resolving issues
• Ability to adapt to change and embrace innovation, with a continuous improvement mindset
• Proficiency in English and German

smart & useful – our benefits

• We provide full flexibility: Do your work from wherever you want in Germany; of course including all our great offices (from Hamburg to Munich). You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your energy: You have 30 holidays per year (Christmas and New Year´s Eve are always free days). Your battery still needs charging? You can exchange parts of your salary for more holidays or you take a sabbatical.
• Your development: We grow – and we want you to grow with us! We support you with individual trainings and push your personal and professional development to the next level.
• We elevate your mobility: From car and bike leasing schemes to job tickets for most of our locations– your way is our way.
• We also think ahead: With our company retirements scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.
   

Do you have questions?
For further information please contact Miria Leonhardt, miria.leonhardt.external@eon.com.

Please understand that for data protection reasons we can only accept applications submitted via our portal. Unfortunately, we cannot consider application documents that reach us by email or post.

What you need to know:
Job Req ID: 226180
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Essen, Hannover, München, Würzburg, Berlin, Hamburg, Frankfurt am Main
Function area: IT/Digital; IT Infrastructure & Services