Customer Management Specialist

 Customer Management Specialist | E.ON Business Services Cluj | Cluj-Napoca

E.ON Business Services e mai mult decât contabilitate. E despre oameni ca tine, inovatori, curajoși, dispuși să-și asume responsabilitatea pentru munca lor și să aducă rezultate. La E.ON Business Services, chiar dacă ești novice, te ajutăm să devii expert. Ai toată susținerea noastră pentru a-ți atinge potențialul profesional și libertatea de a digitaliza noua lume a energiei alături de noi. Suntem o companie cu capital german, cu peste 75.000 de angajați în întreaga lume. Scopul nostru este să livrăm servicii financiare la nivel înalt celor peste 300 de companii din grupul E.ON internațional. Datorită expertizei contabile, a proceselor standardizate şi structurilor IT, E.ON Business Services Cluj a devenit un partener important în funcționarea optimă a acestor companii, la nivel global. Alătură-te echipei noastre dacă îți dorești o carieră de succes în domeniul financiar și ești pregătit să devii unul dintre vizionarii companiei noastre!

What will you do

• Serve as the main point of contact for designated internal customers, ensuring high levels of satisfaction with Finance Services
• Organize and lead regular Service Review Meetings incl. Incident Management to discuss performance metrics, address concerns, and align on expectations  
• Represent the SSC in customer events and internal stakeholder workshops, acting as a trusted partner and advocate for process excellence
• Collaborate cross-functionally to identify pain points and implement continuous improvement initiatives in line with best practices and lean methodologies
• Support the operational teams in achieving KPIs by providing customer insights and driving resolution of escalations
• Monitor service quality and ensure compliance with internal control standards and corporate policies
• Contribute to our Operational Excellence roadmap by participating in key projects and initiatives focused on efficiency, automation, and scalability

How do you know you are the right fit

• Education/Training: 
  • Degree in Business Administration, Finance, Accounting, or a related field
• Professional Experience:
  • Minimum 3 years of experience in customer service, key account management, or stakeholder relations – ideally in a shared services or finance environment
  • Strong understanding of end-to-end accounting processes and service delivery models
  • Excellent communication and relationship-building skills with the ability to interact confidently with senior stakeholders
  • Experience with continuous improvement frameworks (e.g. Lean, Six Sigma) is an asset  
• Languages: 
  • ​​​​​​​Fluency in English (written and spoken); other languages are a plus
• Other: 
  • ​​​​​​​​​​​​​​Proficiency in MS Office (esp. Powerpoint) and familiarity with ERP systems (e.g. SAP) preferred

Why will you enjoy being our colleague

• You get more than just a salary: You receive special financial gifts for important events happening in your life: paid days off for marriage, extra free days for sorting out personal matters, a financial amount for the birth of your child, 1st of June & Christmas, 8th of March and the list goes on!
• And the list is not over: annually, we reward your performance with a bonus and if you really shine in your field, you can receive an excellence award
• Because we all have different needs and desires, monthly you will have a benefit budget that offers the possibility to customize the benefits package. You can opt for: meal vouchers, cultural or/and vacation vouchers, financial amount to ease your monthly costs for transportation, work from home allowance, sports subscription and many more
• Our colleagues really enjoy our environment that’s why most of the people recommended by them are now part of our teams. We encourage you to refer your friends and you will be rewarded for it.
• It was never easier to stay healthy and safe with our premium package of medical services within a private medical network (Regina Maria)
• We highly value work-life balance so we start from granting a minimum of 25 days of annual vacation days. And the number increases according to your seniority within the company, so you can already start planning your next dream vacation!
• We provide a hybrid working model and we have flexible working hours so that you can customize as you wish to make the best of your time by combining quiet home office days with collaborative experiences in the office
• Development is a must: You will continue to grow with us and expand your knowledge through workshops, trainings, mentoring programs, team buildings and of course, German language courses
• Depending on your career goals, you can be admitted in a Talent Development Program where you can level up your skills & know-how to support your aspirations. An international assignment in the E.ON Group is also part of your option list
• Aaa, and before wrapping-up...are you a keen reader, the type who cannot help being curious and thirsty for more info from all domains? Then do not hesitate to sign-up for a free Bookster account!

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

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Aplică până la data de: 18.05.2025 
ID: 236460
Departament: Director general
Nr poziții vacante: 1
Tipul Contractului: Permanent
Mod de lucru: Hibrid