E.ON Customer Solutions Czechia is responsible for the strategic direction of E.ON Energie. We develop and innovate products and services and are in charge of marketing activities across the entire E.ON Group.

We are looking for a new leader of the Digital Channels department. We are responsible for digital touchpoints such as the Energie24 portal, the eon.cz website, digital contracting, and the mobile application, including their development and the implementation of changes in line with the company’s strategy. Join us in Ceske Budejovice, Prague or Brno. If you're from a different location and the position interests you, feel free to reach out — we'll see if we can find a solution.

About the Role

As the Head of Digital Channels at E.ON Energy Solutions, you will lead a dynamic team of 8 key internal members and collaborate with IT and external stakeholders. You will oversee the development, operations, and business KPIs of the E.ON mobile app, client zone E24, fully digital contracting, and the website. This role requires a visionary leader who can drive digital transformation and deliver exceptional digital experiences for our clients.

Key Responsibilities

• Leadership and Strategy: Develop and execute the digital channels strategy aligned with the company's overall vision and goals. Provide leadership and direction to the team, fostering a culture of innovation and excellence.
• Team Management: Manage and mentor a team of 8 key internal members, ensuring high performance and professional growth. Collaborate with IT and external partners to deliver seamless digital solutions.
• Product Ownership: Oversee the work of 4 key product owners responsible for the E.ON mobile app, client zone E24, fully digital contracting, and the website. Ensure that development and operations meet business KPIs and client expectations.
• Digital Transformation: Drive digital transformation initiatives, enhancing user experience and optimizing digital touchpoints. Implement best practices in digital marketing, user engagement, and customer journey mapping.
• Project Management: Lead cross-functional projects from concept to completion, ensuring timely delivery and budget adherence. Coordinate with stakeholders to align project goals with business objectives.
• Data-Driven Decisions: Utilize data analytics to inform strategy and improve digital channel performance. Monitor key metrics and provide insights to optimize user engagement and conversion rates.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Communicate effectively with senior leadership, providing updates on digital initiatives and performance.
• Compliance and Security: Ensure all digital channels adhere to regulatory requirements and maintain high standards of data security and privacy.

Requested Skills and Experience

• Educational Background: Bachelor’s degree in Information Technology, Digital Marketing, Business Administration, or related fields. Master’s degree preferred.
• Experience: Minimum of 7-10 years of experience in digital channel management, with at least 3 years in a leadership role. Proven track record in driving digital transformation and managing digital products.
• Technical Proficiency: Strong understanding of digital marketing, web development, mobile app development, and user experience design. Experience with digital analytics tools and platforms.
• Leadership Skills: Excellent leadership and team management skills. Ability to inspire and motivate a diverse team to achieve common goals.
• Strategic Thinking: Ability to develop and execute a strategic vision for digital channels. Strong problem-solving skills and ability to make data-driven decisions.
• Project Management: Proven experience in managing complex projects with multiple stakeholders. Strong organizational skills and attention to detail.
• Communication Skills: Excellent communication and interpersonal skills. Ability to articulate complex ideas to both technical and non-technical audiences.
• Customer Focus: Deep understanding of customer behavior and user experience principles. Commitment to delivering exceptional digital experiences.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment. Flexibility to adapt to changing business needs and priorities. Practical experience with Agile way of working highly appreciated.
• Language Skills: Fluent Czech is crucial and fluent English is highly appreciated.

What do we offer?

• A rewarding contribution towards E.ON's digital transformation: Join a company that is at the forefront of digital innovation and make a significant impact on its digital transformation journey.
• Membership of a forward-thinking organization committed to digital excellence: Join us and lead the charge in transforming our digital landscape.
• Take responsibility to commit and deliver with your team: Be part of a collaborative and supportive work environment that encourages individual growth, fosters teamwork, and values accountability.
• Personal account for each year: Benefit from a personal account that can be used towards personal and professional development, including training, certifications, conferences, and more.
• Contribution for Pension and Life insurance: Receive financial support from the company for your pension savings and life insurance coverage, ensuring your long-term financial security.
• Meal voucher allowance: Receive meal voucher allowance to enhance your daily lunch experience.
• Strong, international, and stable company: Join a reputable and well-established organization that provides stability and growth opportunities, with a strong presence both locally and globally.
• 5 weeks of vacation: Enjoy a generous vacation policy that allows you to recharge, spend quality time with loved ones, and pursue personal interests and hobbies.
• Flexible working hours: Benefit from flexible working arrangements that promote work-life balance and accommodate personal needs and commitments.
• Education and systematic professional development: Access various learning and development opportunities, including training programs, workshops, and continuous professional development, to enhance your skills and knowledge.
• Pleasant work team: Work in a positive and friendly work environment where teamwork, collaboration, and mutual support are highly valued.
• 20 Days per Year Home Office Abroad: At E.ON, we understand the importance of work-life balance and flexibility. As part of our commitment to providing a dynamic and accommodating work environment, we offer an additional benefit of 20 days per year for home office abroad.

What else should you know?

Position ID: 237023 
Workplace: hybrid
Starting date: as soon as possible    

The position is suitable for candidates with disabilities.

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Are you interested in this job and wondering where to send your CV?
Just click on the blue Apply Now box and create an online application in our database. You can attach your CV in English or Czech. We will get back to you as soon as possible! If you have any questions, you can contact: Štěpánka Bartoňová, 703 467 657.

At E.ON, we pride ourselves on fair conditions, a pleasant working environment, respect and trust.

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work together every day on technical innovations that make our customers' lives easier. We are the first major energy company to focus intensely on the future of energy through power grids, renewable energy and customer solutions.