Highways Lighting Administrator

Location - Sleaford

Salary - £22,316 - £29,173 plus excellent employee benefits and career progression

What you'll be doing

We are looking for a permanent Administrator to carry out administrative tasks in support of the Highways Lighting business activity in order to provide excellent service to our customers.

Key activities

• Provision of administrative support and assistance.
• Assist in the preparation and management of documentation in accordance with the relevant procedures.
• Ensuring effective programming of work to meet customer and company timescales.
• Ensuring work meets levels of customer service, taking action where necessary to ensure that they stay within acceptable limits.
• Taking ownership of complaints, as appropriate, resulting from the process activities ensuring that they are dealt with correctly and in line with the company policy on complaint handling.
• Being available for regular briefings, participating in feedback processes and raising questions to ensure personal understanding at all times.
• Ensuring that accurate records are maintained.
• Taking an active part in personal development to ensure abilities are maximised to the benefit of the Highways Lighting activity.
• Having regular contact with members of staff at all levels within Highways Lighting and other internal and external customers.
• Build and/or maintain good working relationships with staff within Highways Lighting and across the other business streams, as appropriate.

Main responsibilities

• The delivery of a flexible, high quality, customer focused and cost effective service within Highways Lighting.
• Provide support services for employees.
• Maintain company procedures and systems under the guidance of management.
• Gather and process financial, personnel, sales and operational data from staff and manual/electronic systems.
• Take full ownership and responsibility for personal health and safety, and for others who may be affected by actions.

• Continuously improving the way in which Highways Lighting operates.

• Respecting the confidentiality of Highways Lighting information.

• Be proactive about and take ownership of all aspects of safety, health, environmental and quality issues related to work and the impact on ourselves and others.

• Have or be working towards a relevant business qualification e.g. NVQ level 2 Business Administration, customer service or equivalent.
• Have previous customer service experience, a desire to help, service and meet the needs of customers.
• Actively seek to find out information about things, people or issues and will ensure they understand the information and can respond to it.
• Be able to tackle problems in a logical way taking into account all relevant information and take responsibility for solving a problem and seeing it through.
• Have an understanding of the Highways Lighting business and a general appreciation of the distribution network.
• Have a working knowledge of the customer service and guarantees of service requirements.
• Oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers.
• Organisational skills with the ability to prioritise and schedule own workload to meet the requirements of his/her own team.
• The ability to work under pressure, make decisions and meet tight deadlines.
• Numerical and analytical skills with the ability to interpret data and information and produce it in a clear and logical format.
• A working knowledge of PC based computer systems and the ability to adapt quickly to changes to those systems.