Here's what you'll be doing
npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We are looking for a Settlements Specialist to join our team and support a growing portfolio of third-party generators and internal group companies. In this role, you will manage payments and credit note transactions. This is an exciting opportunity, where you will play a crucial role in supporting the operational and financial growth of the business. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.
Key responsibilities
- Manage the receipt and review of invoices and statements from internal and external customers, ensuring tax compliance.
- Submit payment requests to the Shared Service Centre and approve content releases, ensuring accurate payment processing.
- Track payments from receipt to completion, ensuring accurate cost coding and timely processing. Monitor KPI reporting and recommend process improvements to ensure on-time payments.
- Resolve customer and financial queries efficiently, leveraging in-depth knowledge of settlement processes. Address common queries related to payment terms, invoice structure, VAT application, and early payment requests.
- Build and maintain strong relationships with the Shared Service Centre, Finance, and the wider Generation Services team to support internal and external customer needs.
- Accurately complete transactions using established processes, applying technical expertise.
- Independently manage work priorities and provide regular updates on progress, ensuring workload is balanced and performance standards are met.
- Stay informed of company policies and local procedures, incorporating updates into daily practices. Propose and implement improvements to enhance business efficiency.
What we need from you
- Strong analytical skills with a rational approach to resolving queries.
- Proficiency in MS Excel and SAP, with general IT confidence.
- An understanding of the UK energy market and strong commercial awareness.
- Excellent communication skills and a customer-focused mindset.
- Self-motivated, with the ability to prioritise work and meet deadlines under pressure.
- A proactive team player with a drive to improve and streamline processes.
It would be great if you had
- Experience within the UK Energy Industry.
Here’s what you need to know
- Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
- Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
- Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
- Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
- Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.