Program Manager - Customer Relations
Program Manager - Customer Relations
Malmö, Stockholm | Tillsvidare | Hybrid
About us
At E.ON Energy Networks, we are on an exciting journey to drive a sustainable energy transition. Our Proactive.ON strategy aims to transform us into a proactive grid company by enhancing Customer Relations, Grid Capacity, Grid Availability, and Sustainability. We are establishing cross-functional core teams for each strategic focus area to support this transformation, requiring significant changes in processes, digital solutions, and roles. We seek dynamic individuals ready to drive this change.
Your role
As the Program Manager for Customer Relations, you will be pivotal in executing our strategy to boost customer satisfaction across all touchpoints. Your responsibilities will include:
Strategic Level: crafting and driving the roadmap for customer satisfaction to ensure impactful activities that significantly enhance customer experiences.
Tactical Level: leading digital transformation initiatives to meet strategic goals, coordinating the digital development portfolio, and tracking project value delivery and customer metrics.
Operational Level: coaching customer journey managers, leading customer-related projects, and reporting to the Core Team Customer Relations steering group.
Your experience
We are looking for a candidate with a strong background in strategic program management, particularly in managing program/project portfolios and driving business value through organizational change. The ideal candidate will have:
- Relevant project management certifications.
- Experience in the electricity grid domain (preferred).
- An academic degree in engineering, economics, or a related field; an MBA or M.Sc. is a plus.
- Exceptional leadership skills to inspire project managers and influence colleagues.
- Strong stakeholder engagement abilities and a talent for navigating complex organizational changes.
- Excellent communication skills to foster effective dialogue with stakeholders.
This role is crucial for E.ON Energy Networks, offering significant mandate and trust to make a meaningful impact. Join us on our journey toward a sustainable society!
Final application date: June 26th. Interviews will begin shortly after. Please note that this position requires security clearance, meaning a security screening will be conducted before employment.
For questions about the position, please contact hiring manager:
Director Digitalization and Transformation, Fredrik Moll, +46 790 622068
For union questions, please contact:
Unionen, Unionen.EED@eon.se
Akademikerna, Akademikerna@eon.se
Michael Andersson, Ledarna, +46 705 250129
Mats Lundberg, SEKO, +46 730 499778
E.ON är ett internationellt privatägt energiföretag. 75.000 medarbetare i 15 länder arbetar dagligen för utvecklingen av tekniska innovationer och användarvänliga kundlösningar för den nya energivärlden. Vi är det första stora energibolaget som verkligen fokuserar på framtidens energilösningar genom våra affärsområden för smarta nät och kundlösningar.
