Here's what you'll be doing
The Flex Optimisation team provide an essential interface between the I&C business (and its customers) and the Energy Markets trading function. We interact with our valuable Flex customer portfolio throughout the day, allowing customers to fix tranches of their contract energy requirement based on the live wholesale market. It is then vital that those volumes are made available to our Forwards Traders to transact as soon as possible. If you would enjoy working in a fast-paced trading environment and have a passion for providing excellent levels of customer service then this could be the ideal role for you.
Key Responsibilities include:
- Manage incoming calls from our Flex customer portfolio as they seek to fix their contract volume requirements. Quote prices based on live wholesale markets, manage system entry and pass that agreed volume to our Forwards Trading team to be transacted in the market
- Work with colleagues to ensure the Flex desk is manned at all times during operating hours
- Use expertise to understand market conditions and liquidity and understand how to quote prices to customers accordingly
- Partner with the Forwards Position Management team to ensure our volume positions are always understood and communicated accurately
- Ensure the Risk Navigator platform content is always up to date for our valuable customer portfolio, providing them with the necessary insights into their portfolios
- Manage Buy to Back volume ‘lockins’ from the business, processing them as required and ensuring the volumes are passed to the Forwards Position Management team in a timely fashion in order to manage the business’ exposure to wholesale market price risk
- Contribute to the production of market reporting, using knowledge of the wholesale markets to produce compelling, accurate and insightful material for our customers
- Develop effective relationships with our smaller Flex customers, helping to ensure high retention and renewal rates by offering industry leading levels of service
- Manage ad hoc customer queries, taking ownership of any issues that may arise and resolving them on the customer’s behalf
- Seek to continually improve processes where possible and manage operational risks
- Maintain an in depth understanding of wholesale energy markets, providing input into the communication of significant risks and opportunities to the wider business
- Adhere at all times to agreed governance and procedures to ensure compliance of the desk with key internal and external policies and regulation
What we need from you
Essential
- Highly numerate with strong attention to detail
- Experience dealing with external customers
- Experience working in a fast-paced, operational environment
Desirable
- Experience of project work
- Knowledge of wholesale energy markets
- Excel and VBA skills
Here’s what you need to know
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.