Administrator

Base location – Rochdale

Salary – £22,316 - £29,173 plus excellent company benefits and career progression

E.ON is a global provider of specialised energy solutions. We operate one of the largest streetlight contracting businesses in the UK, with a large presence in the Midlands and the North West. We work closely with our clients to identify their needs and deliver customer focused products and services. Utilising our multi skilled teams with the assistance of smart technology we develop solutions to help clients manage the growing urbanisation in their cities and communities.

Here's what you will be doing

We are on the look out for a permanent Administrator to support our Lighting & Grid business. The post holder will assist with Administration of the New Business section in Yorkshire and Humber Region, reporting to Northern Contracts Manager.

Main Responsibilities of the role

• Provision of administrative support and assistance.
• Assist in the preparation and management of documentation in accordance with the relevant procedures.
• Ensuring effective programming of work using electronic asset management systems, to meet customer and company timescales.
• Raising PO's and invoices.
• Ensuring work meets levels of customer service, taking action where necessary to ensure that they stay within acceptable limits.
• Taking ownership of complaints, as appropriate, resulting from the process activities ensuring that they are dealt with correctly and in line with the company policy on complaint handling.
• Being available for regular briefings, participating in feedback processes and raising questions to ensure personal understanding at all times.
• Ensuring that accurate records are maintained.
• Taking an active part in personal development to ensure abilities are maximised to the benefit of the Lighting and Grid activity.
• Having regular contact with members of staff at all levels within Lighting and Grid and other internal and external customers.
• Build and/or maintain good working relationships with staff within Lighting and Grid and across the other business streams, as appropriate.

• Have or be working towards a relevant business qualification e.g. NVQ level 2 Business Administration or above, customer service or equivalent.
• Proficient in Microsoft Office and technologically adept
• Knowledge of and experience of raising purchase orders and invoicing
• Have the desire to help, service and meet the needs of customers
• Have a positive attitude and be enthusiastic
• Be able to tackle problems in a logical way taking into account all relevant information
• Take responsibility for solving a problem and seeing it through
• Engage in regular meetings / briefings as requested
• Oral communication, interpersonal and influencing skills with the ability to take a confident and diplomatic approach with staff, colleagues and customers
• Organisational skills with the ability to prioritise and schedule own workload to meet the requirements of their own team
• The ability to work under pressure, make decisions and meet tight deadlines
• Numerical and analytical skills with the ability to interpret data and information and produce it in a clear and logical format

It would be great if you have

• Understanding of Streetworks permitting procedures.

• To have previous customer service experience.
• Highways lighting experience.
• Previous admin experience.