We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Field Customer Support Agent - Oxford

Here's what you'll be doing

Salary – £36,285 & great benefits

Do you enjoy helping people? Do you want a varied, flexible role with scope to progress? If so, we want to hear from you!

We’re currently looking for Field Support Agents to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments and help them find ways to reduce energy consumption.

We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers. In time, there may also be the opportunity to learn how to install PAYG meters.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!

Key responsibilities include

  • Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
  • Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
  • Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
  • Recording job information using the appropriate paperwork or electronic equipment.
  • Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.

What we need from you

  • Previous experience gained within a customer facing role with a real desire to help customers.
  • Excellent verbal communication and negotiation skills.
  • Basic PC skills with the ability to use a smart phone and tablet.
  • Live within the area and happy to travel.
  • A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).

Here's what else you need to know

  • The salary for this role is up to £36,285. This includes a base salary of £30,463 including Revenue Protection work + location allowance + on-target reward scheme, with the potential to earn more for higher performance.
  • There is the potential to increase your salary up to £40,171 in the longer term if you upskill to fit gas and electricity meters.
  • This is a permanent role.
  • Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
  • As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
  • We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
  • As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
  • We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

At a glance

Reference no.: 220647 Closing date: 09/07/2024 Salary: £36,285

Get in touch

For more information about the role please contact the recruiter Lee West - Lee.West@eonenergy.com

About us

E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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