We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Field Customer Support Team Manager - Reading/Oxford

Salary – £35,894 - £48,761 + car & bonus

Do you have experience in debt recovery? Are you passionate about delivering results through people? If so, we want to hear from you!

Here's what you'll be doing

Here at E.ON we’re passionate about helping our customers take control of their energy and we’re always looking for new and improved ways of doing things. Right now, we’re looking for a Team Manager to join our growing Field Debt team. Here you’ll be responsible for leading, motivating and performance managing a team of up to 12 Field Agents. You’ll lead your team to re-engage with both residential and B2B customers in arrears, putting appropriate payment solutions in place to help customers become debt free as quickly, but sustainably, as possible. You’ll also be responsible for supporting the onboarding of new starters, ensuring they are equipped to service our customers and support them in account arrears. 

Your team will also investigate suspected energy theft, collecting evidence and rectifying any confirmed cases. Your primary focus will be on optimising the safety of our customers and colleagues whilst driving exceptional performance through innovation, transformation and efficiency.

Key responsibilities include

  • Lead, manage and motivate your team to ensure objectives are achieved and the performance of individuals within the team are maximised.
  • Be the principal owner of all communication from, into and within the team.
  • Support team members and maximise capability through one-to-one coaching via site visits and reviews.
  • Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.
  • Encourage responsibility and ownership to achieve first time resolution and excellent customer service.
  • Establish and maintain close operational working relationships with stakeholders within the department and beyond.
  • Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.
  • Ensure a robust process for the management and control of expenses and overtime is adhered to.
  • Manage and maintain a robust process for the provision of PPE, tools and equipment.
  • Understand and put in to practice all E.ON policies and procedures, including the attendance management, disciplinary, capability, safety and driving procedures.

What we need from you

  • A passion for debt recovery and delivery of results through people.
  • Proven experience of directly managing a team, coordinating their activities and driving performance.
  • Open to change and can lead a team through ongoing transformational change.
  • Excellent organisational skills and the ability to work under pressure.
  • Flexible and willing to travel on a national basis to locations required for the role with occasional overnight stays.
  • A full UK driving license (with a maximum of six points).

It would be great if you had

  • Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.
  • A strong understanding of the regulations, policies and processes which relate to the role.
  • Previous experience of managing a remote team.
  • Experience of working in a credit management environment.
  • A good understanding of the utility servicing business, systems, processes and policies.

Here’s what you need to know


E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

At a glance

Reference no.: 214235 Closing date: 12/12/2023 Salary: £38,805 - £48,761

Get in touch

For more information about the role please contact the Recruiter Hannah at hannah.clackworthy@eon-uk.com

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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