We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

SMART Meter Engineer Support Agent - Dual Fuel - Leicester & Northampton

Here's what you'll be doing

Salary – £42,316 & great benefits

Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!

We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.

We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!

Key responsibilities include

  • To visit customers at premises and recover outstanding payments and discuss future payments.
  • Carry out investigations when at site, obtaining customer or metering information as required.
  • To investigate and identify new tenants through face to face discussions, Letting Agents, neighbours observing DPA (Data Protection Act).
  • Carry out investigations at site where metering tampering is suspected.
  • Exchanging of electricity and/or gas meters to Smart Pay As You Go or Classic Prepayment (where SPAYG not possible).
  • Leading a warrant team to force entry (where necessary) to customer premises to exchange/disconnect metering.
  • Collate evidence on confirmed energy theft cases and take appropriate actions to make the site safe.
  • Understand customer circumstances and suggest an appropriate payment method.
  • Understand and explain to customer consumption and ways of reducing this and payment of future bills.
  • Complete multiple visits or visit alternative sites in order to make contact or achieve a positive outcome.
  • Plan an efficient route to reduce carbon footprint.
  • Deliver excellent customer service in the field environment by investigating and resolving any disputes.
  • Record job information using the appropriate paperwork or electronic equipment.
  • Communicate with office agents via telephone were required to discuss next action.   
  • Report where there is a health and safety risk or customer vulnerability.
  • Comply with all policies.
  • To ensure that any customer contact is carried out with integrity and in a manner that achieves the right balance between E.ON business objectives and leaving the customer with a positive, professional experience.
  • To champion the E.ON brand internally and externally.

What we need from you

  • A full valid UK/EU driving licence (preferably clean but with a maximum of 6 points).
  • Smart meter trained.
  • Live in the Leicester or Northampton area.
  • Excellent verbal communication and negotiation skills.
  • An understanding of the utilities market.
  • Flexible approach to working hours including evening and weekend work.
  • Ability to travel in required geographical area.
  • Proven customer service background.
  • Adapts easily to change.
  • Ability to demonstrate investigation skills.
  • Making sure I understand any regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.
  • Have access to a home broadband connection.

Desirable Skills

  • Basic PC skills
  • Geographical knowledge of area.
  • Highly motivated to recover, resolve and prevent debt with minimal supervision.
  • Works well to objectives and responds positively to feedback on performance.

Here’s what you need to know

  • The salary for this role is £42,316. This includes revenue protection work, a base salary of £39,372 + skilled allowance for gas metering and Revenue Protection (added to your salary as soon as you complete your training) + on-target reward scheme, with the potential to earn more for higher performance
  • This is a permanent role.
  • We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
  • We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share and variable start and finishing times
  • Is the new role in the same pay grade as your current role? Don’t forget - your salary will only increase if you actually go up a pay grade.
  • Please ensure your line manager has been informed of your application.
  • This role will be assessed against the Grow@E.ON competencies. For more information please visit the grow@E.ON Connect page.


At a glance

Reference no.: 219809 Preferred start: [[custom_PrefStartDate]] Closing date: 15/07/2024 Salary: £42,316

Get in touch

For more information about the role please contact the recruiters Lee - lee.west@eonenergy.com & Greg - gregory.ellis@eonenergy.com

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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