Here's what you'll be doing
Location: Solihull or Leeds (Hybrid) involving travelling to other sites as required.
Salary: £49,995-£63,832
Permanent.
If we become inundated with applications this role will close earlier than stated.
At E.ON I&C, we’re on a mission to empower businesses with actionable energy insights that drive real change. As our Energy Coaching Manager, you’ll lead a pioneering team dedicated to helping our customers make sense of their energy data through ‘My Energy Coach’.
Your role will be to develop, coach, and inspire a team of experts, ensuring they provide businesses with industry-leading energy coaching, actionable insights, and tailored strategies to improve efficiency, cut costs, and reduce carbon emissions.
This is a brand-new opportunity to shape the future of energy coaching at E.ON I&C. If you have strong coaching skills, energy industry expertise, and a passion for data-driven solutions, we’d love to hear from you.
Key Responsibilities
- Lead, develop, and grow a high-performing energy coaching team, ensuring they become the UK’s go-to experts in energy efficiency.
- Launch and evolve the ‘My Energy Coach’ proposition, keeping it ahead of competitors and ensuring customer needs are prioritised.
- Drive continuous innovation, using AI and automation to improve coaching methods and enhance customer engagement.
- Establish and track key performance indicators (KPIs), ensuring the team consistently meets or exceeds targets.
- Deliver training and empower sales teams, ensuring they can effectively communicate the benefits of energy coaching.
- Provide expert insights and bespoke reports, helping businesses understand energy consumption and identify savings opportunities.
- Develop strategic partnerships with industry experts to enhance energy coaching services and stay ahead of market trends.
- Support B2B customers in setting and achieving energy goals, offering tailored coaching and practical solutions.
- Identify and drive cross-sell opportunities, ensuring customers benefit from a full suite of energy management solutions.
- Optimise the customer journey, delivering high-quality service and technical support at every touchpoint.
What we need from you
- Proven experience of coaching and leading new teams, including designing and implementing training programs and resources that drive continuous improvement.
- Excellent awareness and understanding of the B2B Energy market with experience of using energy management platforms.
- Strong ability to develop and manage data analysis and visualisation tools.
- Customer-centric mindset with a drive to deliver a best-in-class customer coaching experience.
- Proven ability to innovate and implement new coaching techniques or digital tools that enhance customer experience and engagement
- Experience of working in the energy Sector and knowledge of energy related regulations.
- Excellent analytical and problem-solving skills with proven experience of presenting data insights in a clear and engaging way.
- Strong communication and interpersonal skills for building relationships
- Able to interpret complex data and make meaningful recommendations
- Commercial awareness of cross selling / upselling additional products and services
It would be great if you had
- Expert knowledge of data and metering products and services
- Knowledge of metering supported IT systems, business developed applications, complex customer portfolios
- Ability to manage multiple stakeholders with conflicting perspectives
Here’s what you need to know
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Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
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Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
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Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
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Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
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Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.