Here's what you'll be doing
- Lead engineering and service management functions in alignment with organisational goals and product strategies.
- A member of the Digital Technology & Change Senior Leadership Team.
- Drive DevOps practices, including CI/CD pipelines, automation, and integration of new technologies.
- Manage infrastructure services for scalability, reliability, and performance.
- Collaborate with IT Product Leads to align engineering and service delivery with product goals.
- Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence.
- Establish and monitor KPIs for engineering and service performance, driving continuous improvement.
- Build and mentor a high-performing team of engineers and service managers.
What we need from you
- Proven experience leading engineering and operational teams in complex IT environments.
- Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence.
- Expertise in managing infrastructure and external partners to maintain service quality.
- Strong leadership and stakeholder management skills with an analytical mindset.
- Understanding of Agile methodologies and scaling across multiple product teams.
Desirable Skills:
- Knowledge of cloud platforms (Azure, AWS, GCP) and containerisation tools (Kubernetes, Docker).
- Familiarity with integration platforms, API management tools, and hybrid environments.
- Certifications in ITIL, DevOps Leaders, AWS Certified, or related fields are a plus.
Here’s what you need to know
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Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
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Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Let’s discuss how we can work together flexibly.
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Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
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Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
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Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.