Insolvency Lead

Location – Solihull (Hybrid working)

Salary - £36,659 - £49,250 plus excellent employee benefits and career progression

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector.  I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

The Insolvency team within Debt and Risk manage insolvency cases for all the segment. Dealing with internal stakeholders and external insolvency practitioners to ensure the companies interests are best represented and protected.

Main responsibilities of the role

• Understand and interpret external legislation, regulation and policy, alongside internal working practices, for effective case management of the nBS insolvent portfolio.
• Appropriately applied insolvency legislation, that minimises risks and exposure and enhances commercial returns.
• Management and administration of solvent debt processes within recovery practices or imminently progressing to insolvency, such as Receivership or Proposal To Strike Off (PTSO). Support the wider Debt arena on utilising insolvency tools for escalated collections.
• Represent the company at Creditor’s meetings – virtually, by proxy and in person; to ensure an active voice and reflective voting power.
• Challenge directors’ behaviours to help steer effective insolvency management, both internally and by the Insolvency Practitioner.
• Further insight and understanding of future risks, driving change, especially in relation to Phoenix entities.
• Prompt discussion with Insolvency Practitioners, solicitors, agents etc to progress necessary measures to protect our exposures.
• Secured undertakings and guarantees with minimal variation, especially with high value / profile insolvencies.
• Maintain a strong internal (and external partnership) network enabling processes to be operationally effective. To act as an expert and point of contact to management and other business areas with regards to insolvency related issues.
• Managing relationships across a number of teams and partnerships to co-ordinate various activities enabling prompt insolvency management.  Examples include, contract management, billing, sales, credit, commercial and finance.
• Administration of insolvent debt processes throughout the entire journey, preparing the supply points through to re-entering solvent debt management or for exit off supply.
• End to End case management; identification of insolvencies, management of supply to correct entities (based on contract / deemed provisions, ownership and occupation etc), timely Change of Occupier (COO) processing, final billing through to account closure.
• Account management, including cash collection for live supplies and query resolution.
• Pursuing Insolvency Practitioners, Monitors and Supervisors for cash, especially in relation to continuation of supply, and removing payment blockers.
• Perform full and extensive investigation of insolvency cases, identifying root cause, common trends and issues, driving positive business process or policy change and continuous improvement.

• Ability to analyse, interpret and apply complex information and articulate in a clear and succinct manner to a wide audience of stakeholders, making recommendations.
• Strong influencer and a communicator with an adaptive style to ensure the best interests of the business can be explored and presented.
• Commercially and economically astute; able to understand and deal with external factors that may impact business performance.

It would be great if you have

• Professional qualifications (ACICM level through the Chartered Institute of Credit Management, or insolvency alternative such as ICAEW) with detailed knowledge and experience in insolvency or legal practices.