Settlements Manager

Salary- £61,601 - £74,963

Location- Solihull with hybrid working 

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector.  I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Generation Services is a key growth area within the I&C Pillar, providing a route to market for independent generators to sell their generated electricity and environmental certificates. The business contributes c25% of overall I&C EBITA and is expected to grow by c20% per annum, driven by significant market growth in line with the UK’s net zero target.

The Generation Services Settlements Manager is accountable for the production of complex export power and renewable certificate statements, processing export invoices and managing environmental certificates, including ROCs and REGOs, in line with Route to Market agreements and customer contracts. The role also has full accountability for I&C Fuel Mix Disclosure submissions, certificate redemptions and annual audits. The post holder will lead the maintenance, development and automation of billing and settlement processes supporting complex electricity products, including embedded benefits, ROCs, REGOs and netting arrangements. This requires a detailed understanding of product terms, customer contracts and settlements, using this knowledge to influence product development, strengthen controls and improve risk-adjusted returns. They will also ensure accurate delivery of statements, self-billing documents, invoice receipts and payments, supporting accurate margin, cost and revenue reporting.

This is a senior team management role requiring strong stakeholder management across I&C Commercial Operations, Finance, Sales and Regulation, alongside detailed knowledge of Generation Services commercial and financial processes. The post holder will lead the entire Operational Settlements Team, with accountability for workflow, settlement SLAs, customer service and query management. They will also drive talent development and a high-performing, highly engaged culture through robust performance management.

• Own the control and governance framework for the £1bn p.a. Generation Services business, covering statements, self-billing documents and invoice production for power products and environmental certificates. Ensure DOA authorisation, risk mitigation and the retail risk appetite framework are consistently applied. The business is expected to grow by c20% per annum.
• Lead the development of Settlements capability, ensuring the team can understand and interpret complex contract and product structures, with processes, systems and SLAs that strengthen controls, manage risk and support efficient settlement. This will protect gross margin throughout the contract lifecycle and contribute to delivery of business plan EBITA, in line with the operational excellence strategy and planned business growth.
• Provide Finance with clear commercial insight into Generation Services contracts, including revenue, cost, provisions, liabilities and detailed margin reporting, ensuring the P&L is fully understood by the Generation Services Senior Management Team. Work closely with I&C Finance to ensure statements and invoices reconcile within finance systems and support accurate margin reporting.
• Influence the strategic and tactical development of I&C products, ensuring commercial value is considered in product decisions while managing commodity and operational risks associated with bespoke transactions, valuation and process design. Ensure systems provide an appropriate control framework for new and existing products.
• Own Settlements workflow and resource allocation, ensuring statements, self-billing documents and invoices are delivered within the deadlines set by Route to Market agreements and customer contracts. Make appropriate commercial and strategic trade-offs where workflow exceeds available resource capacity.
• Drive continuous improvement, efficiency and automation across settlement processes, including statement, self-billing and invoice production, certificate management and financial reporting, supporting the I&C digitisation strategy and delivering a first-class customer settlement experience.
• Lead and develop the Generation Services Settlements Team, managing workflow, resource allocation and performance across the team. Build a high-performing, engaged culture with the capability required to support a business growing by c20% per annum.
• Manage senior customer relationships, engaging directly with C-Suite and Director-level stakeholders to resolve complex settlement queries and maintain strong customer relationships.
• Hold personal DOA authority to sign off statements up to a value of £15m.

• Excellent advanced IT skills, including the MS Office suite, particularly Excel, VBA and statistical packages.

• Strong knowledge of internal risk policies, procedures and corporate risk directives.

• Demonstrated ability to translate theoretical knowledge into practical, real-world situations and articulate complex issues clearly, concisely and compellingly to Director and Board level stakeholders within our customer base.

• Results-oriented, with the ability to meet tight deadlines and provide clear, concise feedback and reporting to senior management.

• Able to thrive in a challenging environment, effectively managing workload and directing a team while balancing complex and competing demands.

• A numerate or IS/Business-related degree is desirable, for example in Finance, Maths, Economics or Business Systems.