Specialist - Data & Metering Services

npower Business Solutions (nBS) powered by E.ON is our Industrial and Commercial (I&C) business, and a market leader in the B2B energy retail sector. Currently a £6 billion revenue business serving over 60,000 customers and around 300,000 meter points, we've got a clear ambition to become the number one B2B energy supplier in the UK. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement.

To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team: 

• Data Services Specialist 
• Metering Services Specialist 
• Billing & Collections Specialist 
• Consumption Validation Specialist 

All four roles provide analytical and administrative support to internal and external customers, contributing to excellent customer service and process improvement. While the Billing & Collections Specialist and Metering Services Specialist roles are more customer-facing, the Data Services Specialist and Consumption Validation Specialist roles are more focused on data analysis with less direct customer interaction. So, whatever your skills or preference - whether you thrive on building customer relationships or love diving into data - we have a role that's right for you! 

All the roles are hybrid opportunities, with working days split between home and either our Solihull or Leeds offices (1-2 days per week after induction).

Here's what you'll be doing

Depending on your role, your responsibilities may include: 

• Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution. 

• Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement. 

• Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments. 

• Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy. 

• Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance. 

• Delivering training to team members, sharing expertise, and supporting continuous improvement. 

Here's what you need to have

• Experience in a customer service environment, with the ability to investigate and resolve complex issues. 

• Strong analytical skills, with the ability to identify root causes and implement effective solutions. 

• Excellent communication and relationship-building skills with internal and external stakeholders. 

• Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment. 

• Attention to detail and a commitment to compliance and accuracy. 

It would be great if you also had

• Knowledge of energy industry operations, settlement, or metering processes. 

• A proactive, growth-focused mindset with creative problem-solving ability.